At Malvasio-Designs, we take pride in the extraordinary quality and craftsmanship of our products. Our attention to detail in design, material and construction is uncompromising.
In-Stock orders can be returned, for any reason, for a full refund within 30 days of purchase. They must be undamaged and in the original packaging. Customer is responsible for shipping charges on all returns.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. All refunds will be issued in the manner same as the customer purchased the product. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply.
An RMA reference number is required for all products being returned to us.
RMA reference numbers are used so we can track who each product belongs to and for what reason it has been returned to our facility.
This number must be present on the outside of the packaging or on the shipping label used to return your product to us.
If an RMA reference number is not present your product will be returned to sender.